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ENTERPRISE TECH · AI INFRASTRUCTURE

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Thoughts on AI, cloud infrastructure, and technical leadership.

Technology LeadershipCustomer ExperienceAI InfrastructureVendor StrategyField CTO

The Best Technology Advisors Start by Listening

After 25 years on the enterprise customer side, I have learned that trusted technology advice begins with understanding the workload, the business problem, and the people responsible for the outcome — not with selecting a product.

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AI AgentsGovernanceAI InfrastructureMoeCloudField CTO

AI Agents Are Easy to Demo. Harder to Govern.

Proving an agent can answer a call or close a ticket is the easy part. The hard part is governing it once it touches real customer data, real systems, and real decisions. The future isn't more agents everywhere — it's controlled autonomy.

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